Older people can receive regular phone calls during crisis in new initiative

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Older people will be able to receive a regular phone call to check on their wellbeing and needs during the current emergency, under a new government initiative announced today.

The befriending initiative will support participants of the Seniors Alert Scheme and will be operated in conjunction with POBAL and ALONE.

The new scheme requires users to test their alarms to ensure that they are still active.

Monitoring providers or local community groups operating the Senior Alerts Scheme service will contact the user.

Once the user tests their alarm, they will be called back and asked if they would like to participate a befriending call service through ALONE.

Either the number of ALONE is then given to the participant, or their consent is sought for ALONE to be given their contact details to be included in the befriending service.

Making the announcement today, Minister Michael Ring TD said the initiative aims to provide peace of mind and local assistance to older people, of whom more than 80,000 are registered on the Seniors Alert Scheme.

Minister Ring urged older people who have the personalised alarms to ensure they are activated.

“Now is the time to make sure your alarm is working, and contact your local community organisation if you have any concerns.

“This initiative is an example of how we are adapting the way we work and using all tools at our disposal to ensure that everyone feels supported and connected at this time.

“ALONE, POBAL and the Seniors Alert Scheme monitoring providers will deliver this service and the 670 registered groups will play a vital role in connecting participants to this service, as they are the groups that know their communities best.

“I would also take this opportunity to remind everyone that volunteering should be done in a safe way so that neither volunteers nor those in need are put at risk, and to always follow the latest HSE guidelines.

“This befriending initiative complements the measures taken in the COVID-19 Action Plan to Support the Community Response, and I will commit additional resources as necessary to ensuring the success of the scheme.”

The Senior Alerts Scheme is operated locally by some 670 community groups throughout the State and the involvement of these community groups ensures that the service has a strong local dimension.

The involvement of ALONE in this befriending phone-call initiative is critical as it has the nationwide capacity to provide this service, and it is part of their significant and vital contribution to the measures taken to respond to the COVID-19 emergency.