Customers with outstanding orders with Rathwood have been told they are likely to only receive a “nominal return” for unfulfilled orders or unpaid refund requests.
That is in a letter from Padraic Bermingham, the court appointed examiner for Rathwood sent to approximately 7,000 affected customers who are awaiting refunds or the delivery of goods from troubled the home and garden company.
The letter states “Please note that I expect that only a nominal return will be made to customers with claims in respect of unfulfilled orders and/or unpaid refund requests.”
“This means that, if you have a claim against Rathwood, you will only receive a very small sum in respect of any monies paid by you to Rathwood.”
The Competition and Consumer Protection Commission is urging people awaiting refunds who have been contacted by the examiner for Rathwood to take immediate action.
Consumers who have outstanding orders with Rathwood are advised to:
- Request a chargeback from their bank or card provider if they have not already done so.
- Register their claim against Rathwood using the online form provided by the Examiner: Customer Enquiry Form
Grainne Griffin, Director of Communications, Consumer Information and Financial Education, said, “We advise any affected consumers to review the correspondence from the Examiner carefully and to complete the form provided as soon as possible.”
“Those who wish to request a chargeback should contact their bank or card provider immediately.”
The letter from the examiner asked people who think they have a claim against Rathwood to complete the form no later than June 12.
An examiner was appointed for Rathwood in April by the High Court due to financial difficulties. The company said that it had €18 million in liabilities, and intended to continue trading through the examinership process which is meant to secure its financial future.
